Support
It’s a well worn adage that says a software company is only as good as its support. But it’s true. Here at Connect, we appreciate that the hard work starts when the sale is made. We believe that assistance should be readily available whether it's face to face, by phone or online. That’s why we provide support at a time that suits your busy working schedule. We also offer a range of live help systems, demonstrations using the web, online support meetings using CISCO webex and even old fashioned telephone help! We have an online support ticketing system (link below) which clients can use to log assistance requests.
Our existing customers feel secure that they can speak to our experienced support team, when they’ve got a spare five minutes at the end of the day, instead of in the middle of a frantic lunch break. Wouldn’t you?
In order to provide an exceptional level of service and support for our range of products, we've given our customers the widest choice available in the market when it comes to product training and assistance:
- CBT - Computer Based Training
- Face to Face training at our clients premises
- Technical Support helplines from 8am - 5.30pm, Monday to Friday
- In program help files
- Support Ticketing System
- Online support through our Webex support program.
Click here to access Support Ticketing System
